Refunds, Returns & Cancellations
1. Cleanse high shall not provide any refund on purchased product, except when exchange on an order.
- An incorrect product was sent to you; or
- The product is faulty or damaged in some way upon receipt by you.
2. To receive a refund or exchange you must:
- To cancel an order you must notify us by phone or email (email@example.com), a day before start date by 4PM.
3. Cleanse high will not accept returns, nor offer or refund, where:
- You have chosen an incorrect product.
- You have changed your mind;
- You do not like the taste of the product; or
- You have incorrectly treated or stored the product.
4. Cleanse high reserves the right to decide whether to refund or not until it has investigated the situation.
5. You may cancel your order no later than 24 hrs before your delivery date. Store credits will not be available for cancellations made after this time.